WSI/Billerica Customer Support Services

WSI Customer Support Services located in the United States provides software and hardware support 24 hours a day, 7 days a week. To talk to a customer service representative call 978-983-6350 and select "1" at the prompt. To send a fax call 978.983.6402.

The standard support plan includes free phone support Monday through Friday from 6 a.m. - 2 a.m. ET (excluding WSI-recognized holidays). Standard support outside these hours is limited to critical situations with a guaranteed one hour response time from on-call personnel. All other calls are billable. Support calls from clients without a support plan are contracted on a per call basis. For more information concerning support services contact your sales representative or the customer service manager.

Email: customersupport@wsi.com. Contact WSI Customer Support Services by email for non-critical issues.

WSI/UK Customer Support Services

WSI Customer Support Services located in the United Kingdom provides support to WSI's international clients. Details of your support arrangement can be obtained from your PILOTbrief International Administrator or WSI sales representative. For non-urgent support, or to provide feedback on PILOTbrief services, please use the Feedback button in PILOTbrief International, or send an email to pbihelp@wsieurope.com.